Buying a gift card

• You can pick up an Asda gift card or Christmas Savings Card from any of our stores or buy online. The good news is, we have lots of different designs to choose from, so whether the card is for you or for someone else, there is something for everyone!

Registering a gift card

• Yes! It’s very important you register your card on our website! If your card is lost, faulty or stolen and your card is not registered, we will be unable to replace your card and the funds will have been lost. If your card is registered, you have the option to report your card as lost, faulty or stolen, check your balance and look at your transaction history.

  Register your gift card now.

• Once you register a gift card an account is created with your email address.

  Even if you stop using that card, the account is still there. If you want to register a new card you can do this be logging into your account and adding a new card in the ‘Registered Gift Cards’ section.

  You can use the forgotten password link if you can’t remember what you set up and we’ll send you an email with a link to change it.

• If it’s the first time you have used our website, simply click on register your gift card from the home screen or here

  If you’ve registered a card at anytime before with the same email address you should login to your account first of all and add a new card.

  Accounts are created by email address not giftcard numbers so once you have registered one card you have an account.

  To register additional cards you login to your account first of all and add a new card.

  If you’re not sure of the password you set up you can click the forgotten password link and we’ll send you an email with a link to change it on.

  If it’s been a while since you’ve used our site please check your personal details to make sure we have the right address for you.

  You can also hide old cards you no longer use once you are in logged in.

Topping up a gift card

• Yes, you can top up your gift card online, plus you can top up any gift card or Christmas Savings Card at the checkout or the Customer Service Desk in your local store.

  Please make sure you register your gift card on our website to protect your funds. Once your card is registered you will also be able to view your transactions and balance online.

• Money can be loaded onto your card at any checkout or Customer Service desk in any of our stores or top-up online.

Spending a gift card

• Your gift card can be used in full or part payment in Asda stores for anything excluding third party concessions or products; gift cards, tobacco, stamps, petrol and lottery tickets. You can also use your gift card to pay for purchases on groceries.asda.com and on George.com, simply add the gift card number and the scratch off panel number/PIN in the gift card / voucher section at check out.

• Yes, the gift card amount can be used in part or full to purchase anything in the stores and listed on either groceries.asda.com or George.com. Simply apply the gift card during the online checkout process on the payment step.

• No. Any unused balance remains on the card until you spend it. You can spend the funds on the card in as many transactions as you like.

e-Gifts

• Yes. These are available at cards.asda.com

• Yes. You can spend your e-gift card online at george.com, groceries.asda.com or in any of over 600 stores.

• e-gifts are available for amounts of your choice between £5 and £150.

• Yes. You will need to register this to your cards.asda.com account first using the card number and pin number. You will then be able to top up your e-gift card. The maximum balance allowed on an e-gift card is £300.

• No. You can present your e-gift card on a mobile device as long as the screen is clear.

• You can spend it online at groceries.asda.com or george.com by entering the card number and pin number. You can spend it in store at any checkout type by showing it on your phone or bringing a print out. If using our self-scan checkouts, please select other payment types after you’ve scanned your shopping and choose gift card.

• You can use our balance checker on cards.asda.com and enter the card number and pin. Alternatively you can save it to your cards.asda.com account where you can check the balance.

Checking my balance / transaction history

• Yes, if you have already registered, you will be able to see the transaction history for your card in your account.

  If you haven’t registered your card on our website, you can register from the home page. Once registered, you will be able to see the transactions on your account.

  Alternatively, if you would like to speak to one of our colleagues, please call 0800 519 33 33 or send us an email.

• You can check your balance with our balance checker, or at the Customer Service Desk in your local store. If you use your card on George.com you’ll also see your balance once you add the gift card number in the gift card / voucher section at checkout.

Forgotten your password?

• Please follow the below instructions to reset your password:

  1. Click on the ‘forgotten password?’ link in the login box.
  2. We will send you a link to reset your password.
  3. Follow the link and change your password to something more memorable.

Lost / stolen / faulty gift cards

• Don’t worry, as long as you’ve registered your card on our website, you’re covered!

  Please log into your account and click on the ‘cancel card’ button under the card you wish to report as lost, faulty or stolen.

  Once you’ve done this, the funds on the card will be void and unusable. We will send out a new card to you for the balance you had left of the card when you reported it to us. This will take 7-10 working days to arrive with you.

  Please make sure when you received your new card, you log back into your account and register your new card.

  We’re sorry to say, if you have not registered your card with us, we cannot replace your card.

• We work hard to stop fraud so all our cards are monitored for unusual activity. Your card will have been locked either because it displayed erratic spending behaviour that was out of the ordinary, or because it has been used before any money has been loaded onto it.

  If your card has been locked, please call our friendly colleagues on 0800 519 33 33 and they will be happy to help.

• If you have registered your gift card online already, please log into your account and report your card as faulty in the ‘Registered Gift Cards’ section. We will then post out a replacement to you within 7-10 working days.

  If you haven’t registered with us yet, please register your card. Once you have registered, you will be able to follow the steps above and report your card as faulty.

  If you need any help, please call our friendly customer service team on 0800 519 33 33 or send us an email..

Christmas Savings card

• Yes. All of our Christmas Savings cards will receive a bonus at our current bonus rates;

  Savings	Bonus
  Up to £29	None
  £30 - £79	£1
  £80 - £129	£3
  £130 - £179	£6
  £180 - £229	£9
  £230 - £279	£12
  £280+	£15

  All thresholds have been refreshed so you can save up to £485 per card and be eligible for up to a £15 bonus dependent on the money saved that is on the card on the bonus date, Sunday 15 November 2020 by 5pm.

• Asda Gift Cards can be bought as a present for someone or used as a shopping card by you. You can load up to £500 onto a Gift Card and it can be bought at any time at any Asda store or online. You can reload money on to your Gift Card at the checkout or Customer Service Desk or online. If you’re buying a Gift Card as a present, we have lots of different designs you can choose from.

  A Christmas Savings Card is a really good way of saving and spreading the cost of Christmas throughout the year. You can save up to £485 on the card, and as a thank you we’ll give you a bonus in November. The bonus ranges from £1 to £15 depending on how much is on the card on bonus day. This will automatically be added to the card.

  A Pocket Money Card is a great way for your child to save their pocket money. You can load as much money onto the card as often as you like, just like a normal Asda Gift Card. Once their card is registered they will then have the chance to log in and check their balance and transactions.

  Please make sure you register your gift card on our website to protect your funds. Once your card is registered you will also be able to view your transactions and balance online.

• To receive a bonus in November, simply make sure you have your savings on the Christmas Savings Card for the ‘Bonus Day’ which is always in November.

  The exact bonus day is usually a Sunday and will be announced on our website and in stores from around October time.

  It doesn’t matter how much you put on and spend before this date, just what the balance is on the actual bonus date.

  Please see the table below of how much bonus you will receive:

  Savings	Bonus
  Up to £29	None
  £30 - £79	£1
  £80 - £129	£3
  £130 - £179	£6
  £180 - £229	£9
  £230 - £279	£12
  £280+	£15

  The maximum you can save on a Christmas savings card is £485.00 but you can have as many as you like! Remember to register your cards so your balance is protected in case of loss or theft.

• You need to have saved the qualifying amount by 5pm Sunday 15th November 2020, The bonus will be applied to your card by 8am Monday the 16th of November 2020.

• This depends how much you have saved on your card on the bonus date:

  Savings	Bonus
  Up to £29	None
  £30 - £79	£1
  £80 - £129	£3
  £130 - £179	£6
  £180 - £229	£9
  £230 - £279	£12
  £280+	£15

• The maximum you can save on a Christmas Savings Card is £485 but the great news is, you can have more than one card. Please make sure you register your cards and add your cards into your account.

Pocket Money card

• You can load as much or as little as you'd like up to £500 onto our cards. Please make sure you register your gift card on our website to protect your funds. Once your card is registered you will also be able to view your transactions and balance online.

Miscellaneous

• We want our gift cards to be relevant to the people who receive them, so we have lots of different themes and designs for you choose from so you can find the perfect one for you or your friends. The actual card and what it does never changes! The only exception is out Christmas Savings Card, with this card you can save throughout the year to earn a bonus.

• The card is valid for a period of two years from your last transaction. Therefore, we recommend you use your card every 6 months to keep the card active, even if you just check your balance.

• The balance on your card cannot be exchanged for cash. The card would need to be spent in one of our stores or on George.com.

• Yes you can! If you want to order gift cards in bulk, please visit www.asdabusiness.com and register with us. Once registered and approved, you can order gift cards to be delivered to you. The best bit is, if you spend over £1,000 you will receive a discount. If you have any questions, please contact our dedicated Asda Corporate Gift Card Team on 0333 207 9661.

• You can call one of our friendly colleagues who will be happy to help on 0800 519 33 33 or send us an email here.

• In store, valid refunds will be put back onto a gift card for you to use again in store. If you return an order placed on George.com, the amount that was paid by gift card will be reimbursed to the gift card you used.

• Yes. Any refunds will be applied back to the gift card you paid with so we recommend you hold on to the card just in case. As a registered George.com customer the gift card number saves to your George.com account so in the event a gift card is applied you can re-spend this gift card balance on George.com without the physical card.